This Privacy Policy describes how Aldobi Online Trading and Services LLC, a company registered in the State of Qatar and headquartered in Doha (“Aldobi”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects your information when you access our websites, mobile applications, and services (collectively, the “Services”).
By using Aldobi’s Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following categories of personal information:
- Full name
- Email address
- Mobile number
- Home or service address
- Account credentials
- Service booking history
- Payment transaction references
- Communications with customer support
- Reviews, comments, and feedback
- Device identifiers and app usage data
1.2 Payment Information
Aldobi does not store full credit or debit card numbers.
All payment processing is handled by our third-party payment gateway Dibsy, which provides Aldobi only limited transaction information (such as transaction ID, last digits, payment status) strictly for reconciliation and support purposes.
1.3 Automatically Collected Information
We automatically collect technical data including:
- IP address
- Device type, model, and operating system
- Browser type and version
- Location data (approximate)
- App interaction data
- Pages viewed, session activity, and usage patterns
We also collect campaign-related information (user agent, device model, OS version, campaign identifiers) for analytics and performance measurement.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process service bookings and payments
- Communicate service updates and support responses
- Deliver transactional notifications
- Send marketing communications (with opt-out options)
- Improve platform performance and user experience
- Analyze usage trends and campaign effectiveness
- Prevent fraud and ensure platform security
- Comply with legal obligations
3. Marketing & Communication Preferences
Aldobi communicates via:
- SMS
- Push notifications
You may opt-out of marketing messages at any time using the unsubscribe options provided in communications or by contacting support@aldobi.com.
Transactional communications related to bookings, payments, and account security will continue as required for service delivery.
4. Data Sharing & Disclosure
Your information may be shared with trusted third parties strictly for operational purposes, including:
- Cloud infrastructure providers (Microsoft Azure)
- Analytics services (Google Analytics)
- Advertising platforms (Meta / Facebook Pixel)
- Communication services (AWS SNS, Twilio, WhatsApp Business API, AWS SES)
- Payment services (Dibsy)
- Customer support tools and internal systems
We do not sell your personal data.
We may disclose information when required by law, legal process, or to protect Aldobi’s legal rights and users’ safety.
5. International Data Transfers
Your information may be processed and stored outside Qatar using secure cloud infrastructure.
We implement contractual and technical safeguards to ensure your data remains protected according to this Privacy Policy.
6. Data Retention
When you delete your account:
- Most personal data is permanently deleted
- Invoices and transaction records are retained for legal, accounting, and regulatory compliance
We retain information only as long as necessary for the purposes described in this policy.
7. User Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing
- Request restriction or objection to certain processing
- Request a copy of your data
Requests may be submitted to: support@aldobi.com
We verify identity before processing requests.
8. Security Measures
We protect your data using:
- Encrypted connections (HTTPS/TLS)
- Secure cloud infrastructure on Microsoft Azure
- Role-based access controls
- Regular monitoring and security reviews
- Vendor security assessments
In case of a data breach, affected users will be notified in accordance with applicable law.
9. Cookies & Tracking Technologies
Aldobi uses cookies and similar technologies for:
- Platform functionality
- Analytics and performance measurement
- Advertising optimization
You may control cookie settings through your browser. Disabling cookies may affect certain features.
10. Children’s Privacy
Aldobi’s Services are intended for users aged 18 and above.
We do not knowingly collect personal information from individuals under 18.
If such data is discovered, it is promptly deleted.
11. Third-Party Links
Our Services may redirect you to third-party platforms such as app stores or partner services.
We are not responsible for their privacy practices. Please review their respective privacy policies.
12. Policy Updates
We may update this Privacy Policy periodically.
Material changes will be communicated through the platform or email.
13. Contact Us
For privacy inquiries, requests, or concerns:
📧 support@aldobi.com
Please do not send sensitive payment details via email.